How Chatbots and AI are Changing the Healthcare Industry

Technology is reshaping the healthcare industry. While doctors and researchers push the boundaries of medicine, advances in technology are changing the way patients and doctors communicate and how care is administered. Chatbots and artificial intelligence are two revolutionary technologies that are leading the way in transforming the industry.


Many chatbots are already geared toward helping patients with symptom-based diagnosis and allow patients to receive instant feedback regarding general health questions and ailments. They are designed to learn from thousands of interactions in order to increase the accuracy of their disease recognition. The goal is to be able to help people in less time and for less money than it would take to see a medical professional.


Technology is reshaping the healthcare industry. While doctors and researchers push the boundaries of medicine, advances in technology are changing the way patients and doctors communicate and how care is administered. Chatbots and artificial intelligence are two revolutionary technologies that are leading the way in transforming the industry.

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Chatbot is a computer program designed to stimulate conversation of human beings through text or voice interactions. Healthcare chatbots are programs that assist patients with queries. This decreases the burden on the clinical staff. Automation of various workflow processes in the healthcare sector is likely to propel the demand for these virtual assistants. The chatbots ecosystem has numerous cross-linking features, for performance enhancement in different applications. 

The healthcare chatbots market is anticipated to grow in the forecast period owing to driving factors such as increasing internet connectivity and smart device adoption, company initiatives to boost the use of healthcare chatbots, and need for virtual health assistance. The market is likely to showcase opportunities for the social media platform-oriented chatbots and cloud-based models.

Some of the key players operating in the healthcare chatbots market include:- Your.MD, HealthTap, Inc., Sensely, Buoy Health, Inc., Infermedica, Babylon, Baidu, Ada Health GmbH, Woebot Labs, Inc., and GYANT.COM, INC. among others.

North America is expected to contribute to the largest share in the healthcare chatbots market in the forecast period owing to the rising number of therapy chatbots, increasing adoption of smart devices, and growth in venture capital investments to develop advanced chatbots. Asia Pacific is expected to be the fastest growing region due to growing awareness and increasing number of healthcare infrastructure.

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